Guides
Plain answers about buying eye drops online, getting them delivered, reading the label and using Quell as directed. Nothing here is medical advice; for questions about your eyes, ask your doctor or pharmacist.
Start here
- How to buy eye drops online safelyWhat to check before you buy eye drops online: who the seller is, the full Drug Facts panel, the returns policy, and where your card details go.
- What does preservative-free mean on eye drops?Preservative-free means the formula contains no preservative. What preservatives do in eye drops, why some people avoid them, and how to check a label.
- How to read an eye drop Drug Facts labelA section-by-section walk through the Drug Facts panel on an over-the-counter eye drop, using Quell’s own label as the example.
- What are lubricating eye drops?Lubricating eye drops are over-the-counter drops made with lubricant ingredients. What is in them, what their labels say they are for, and how Quell is built.
- Do you need a prescription for eye drops?Some eye drops need a prescription and many don’t. How to tell which is which, and why Quell can be ordered online without one.
- How to store eye dropsWhere to keep a bottle of eye drops, the temperature range printed on Quell’s label, and the signs that a bottle should not be used.
- How to use eye drops as directedWhat Quell’s directions say, how to read “in each eye,” and the label’s instructions on the tip, the color and when to stop.
- Traveling with eye dropsPacking eye drops for a trip: the temperature range on Quell’s label, keeping the tip clean on the road, and ordering ahead before you leave.
- What happens after you order QuellFrom checkout to your door: the confirmation email, packing in Brentwood, the shipping email with tracking, and how to look up an order.
- The tear film’s oil layer, explainedYour tear film has a watery layer with an oil layer on top. What the oil layer does, and why Quell’s formula is built around reinforcing it.
Ordering online
Checkout, payment, quantities and reordering.
- Do I need an account to order Quell?
- What checkout asks for, and why
- How payment works when you order Quell
- When is my card charged?
- What if I mistype my email at checkout?
- Why checkout remembers your details
- How many bottles of eye drops should I order?
- Can I order just one bottle of Quell?
- Ordering eye drops for someone else
- What the saving in your cart means
- Is Quell a subscription?
- How to reorder Quell
- Why did I get a “Running low?” email?
- Do you have to be 18 to order Quell?
- Buying eye drops online vs. in a store
- Where can I buy Quell?
- Is quelldrop.com the official Quell site?
- Are there Quell coupons or promo codes?
- Can I use HSA or FSA funds for eye drops?
- How to change the quantity in your cart
- Is my cart saved if I leave the site?
- How to order Quell online, step by step
Shipping and delivery
What shipping costs, where it goes, and how to follow a package.
- How much is shipping on Quell?
- How to get free shipping on Quell
- Where does Quell ship from?
- Does Quell ship outside the United States?
- Does Quell ship to every state?
- How long does Quell take to arrive?
- How to track your Quell order
- Where to find your order number
- What if I entered the wrong shipping address?
- Getting the shipping address right
- Eye drops shipped in hot or cold weather
- What to check when your Quell order arrives
- Tracking says delivered, but no package?
- Why shipping is charged once per order
- What the shipping email tells you
- What your Quell order status means
Returns and help
Refunds, damaged packages, and how to reach us.
- Can you return eye drops?
- Why opened eye drops can’t be returned
- Refunds on unopened bottles of Quell
- What is refunded on a Quell order?
- What to do if your Quell order arrives damaged
- What if the tamper seal is broken?
- What if my Quell order is wrong?
- How to contact Quell
- Before you call about an order
- Order questions vs. medical questions
- Getting a receipt for your Quell order
- How to find a past Quell order
- What happens to your information when you order
- Why we don’t ask for unopened bottles back
Reading the label
The Drug Facts panel, one section at a time.
- The active ingredients on an eye drop label
- The inactive ingredients on an eye drop label
- The Uses section on an eye drop label
- The warnings on an eye drop label
- Egg or bird allergy? Read this before Quell
- What “do not use if it changes color” means
- Why you should never touch the bottle tip
- When to stop using eye drops and see a doctor
- Why the label mentions 72 hours
- Keeping eye drops out of children’s reach
- If the label and the website ever differ
- Eye drop label terms, explained
- Do eye drops expire?
- What the percentages on eye drop labels mean
Using and storing drops
Directions, storage, and the questions the label leaves to your doctor.
- How long does a bottle of eye drops last?
- Should eye drops be refrigerated?
- Can you leave eye drops in a hot car?
- Why is Quell milky brown?
- Can I use Quell with contact lenses?
- Can I use Quell with other eye drops?
- Can I use more than three drops a day?
- Screens and your tear film
- Dry air, wind and altitude
- Keeping spare bottles of eye drops
- Eye drops and children: what the label says
- Questions to ask a pharmacist about eye drops
- Keeping a simple eye drop log
- Do you need to shake eye drops?
- How to dispose of eye drops
What is in Quell
The active ingredients, the natural ones, and who makes it.
- Emu oil in eye drops
- The natural ingredients in Quell
- Glycerol in eye drops
- Polysorbate 80 in eye drops
- Light mineral oil in eye drops
- What “Patented MD Formula” means
- Benzalkonium chloride in eye drops
- “Give your dry eye the bird,” explained
- Who makes Quell?
- Is Quell vegan?
- What is meibum?
- What customers say about how Quell feels
- What size is a bottle of Quell?
- Fatty acids and antioxidants in Quell
- Why is it called Quell?
Choosing eye drops
What to compare, and when a drop is not the answer.
- What does over-the-counter mean for eye drops?
- Artificial tears vs. lubricating eye drops
- The dry eye self-check: what it is
- Eye symptoms that need a doctor, not a drop
- How to compare eye drops when shopping online
- Comparing eye drop prices? Count the shipping
- Eye drops for dry eyes: what to look for
- Eye drops for itchy eyes
- Eye drops for irritated eyes
- How the dry eye self-check scores your answers
- How to read eye drop reviews online
- Questions to ask your eye doctor about dry eyes
- Optometrist or ophthalmologist: which to see?