How to contact Quell
By phone at 615.465.6041, M–F 9AM–5PM CST. That line handles questions about the product and about orders.
Time zones
The hours are Central time. On the East Coast that makes them 10 a.m. to 6 p.m. your time; on the West Coast, 7 a.m. to 3 p.m. Weekends are closed, so a Friday afternoon problem may wait until Monday.
By mail
Aurora Pharmaceuticals, LLC, 330 Franklin Road, Suite 135A, #117, Brentwood, TN 37027, USA.
Online
The company’s website is meibum.com. The About us page on this site gathers all the contact details in one place.
What we can help with
- Orders: tracking, damaged packages and refunds on unopened bottles.
- The product: what the label says, the ingredients, storage.
- Your information: the privacy policy says requests to access, correct or delete it are made by phone or by mail.
What we can’t help with
Medical advice. For a medical emergency, call your local emergency number instead of contacting us, and for whether Quell suits you, ask your doctor or pharmacist. Order questions vs. medical questions explains where the line falls, and before you call lists what to have ready.
Quell Preservative-Free Lubricating Eye Drops
.33 fl oz (10 mL). An over-the-counter drug, so no prescription is needed. Flat $10.00 shipping anywhere in the United States, free on 3 bottles or more.
More on returns and help
This guide is general information, not medical advice. Quell is an over-the-counter lubricating eye drop for use in the eyes only. Read and follow the Drug Facts panel before use.