Why we don’t ask for unopened bottles back

Because a bottle that comes back could never be sold again, so mailing it would cost you a trip and cost the shop postage, all to end with the bottle in the trash. Refunding without the package skips the waste.

Why a sealed bottle still can’t be resold

Quell’s label sets a storage range: Store between 15° to 30°C (59° to 86°F). Once a bottle has left the shop, nobody can confirm it stayed inside that range, whether it sat in a hot car or a cold mailbox on the way back. A drug whose storage can’t be vouched for isn’t something to put in the next customer’s hands.

What it means for you

• Change your mind about an unopened bottle within 30 days of delivery and the product price is refunded.
• No label to print, no package to mail, no trip to a drop-off point.
• Original shipping isn’t refunded.
• Opened bottles aren’t refundable, for health and safety reasons.

It runs on trust

Nothing comes back to prove a bottle was unopened, so the policy relies on customers telling the truth. That is a trade the shop has chosen to make, because the alternative was making every honest customer pay for a trip to the post office.

What to do with the bottle

It is yours. Keep it sealed and in range if you may use it later, or see how to dispose of eye drops. To ask for a refund, call 615.465.6041, M–F 9AM–5PM CST, with your order number.