Ordered too many bottles of eye drops?

If you ordered more Quell than you need, unopened bottles can be refunded within 30 days of delivery, and you don’t have to send them back. Contact us with your order number to ask. Opened bottles can’t be refunded. If you’d rather keep the extras, store them within the label’s temperature range and use them before their expiration dates.

How it happens

Ordering extra eye drops is common and usually easy to sort out. Some typical ways it happens:

• You set the cart quantity to six when you meant three, perhaps on a phone where the number was hard to read.
• You placed an order, didn’t see the confirmation email right away, and ordered again.
• You ordered for the free shipping threshold of 3 bottles and then realized you won’t use that many soon.
• A family member ordered for you at the same time you ordered for yourself.
• Your eye doctor suggested something else after you’d already stocked up.

Whatever the reason, what matters is whether the bottles are still sealed and how long it’s been since delivery.

The refund policy on unopened bottles

Quell offers 30-day refunds on unopened bottles, no need to send them back. In practice:

• The window is 30 days, counted from the day the order was delivered.
• The bottle has to be unopened, with its tamper seal intact.
• You don’t ship anything back. We don’t ask for unopened bottles to be returned.
• The refund covers the unopened bottles you ask about; you don’t have to refund the whole order.

Our guide to refunds on unopened bottles walks through the details, and why we don’t ask for unopened bottles back explains the thinking. For exactly what’s covered, see what is refunded on a Quell order.

How to ask for a refund on extra bottles

• Find your order number in the confirmation email. Our guide on finding your order number shows where it is.
• Count the sealed bottles you want refunded and check that the seals are intact.
• Reach us through the contact page, or call 615.465.6041 during M–F 9AM–5PM CST.
• Give your order number, the email used at checkout, and how many unopened bottles you’re asking about.

You can look up the order itself on the orders page. Ask within the window: once 30 days have passed since delivery, unopened bottles are no longer eligible.

Why opened bottles can’t be refunded

Once a bottle’s seal is broken, it can’t be resold or redistributed, and its contents have been exposed to air and handling. That’s true for eye drops generally, not just Quell. If you opened one bottle from a larger order, the remaining sealed bottles can still be refunded within the window. Our guide on why opened eye drops can’t be returned explains more.

If an order arrived damaged, with a broken seal, or with the wrong item, that’s different: those orders are replaced. Contact us with your order number and a description of what arrived.

Keeping the extras instead

Many people decide to hold on to an extra bottle or two, especially if they use Quell regularly. At the labeled directions, Apply 1 drop 3 times per day in each eye, a .33 fl oz (10 mL) bottle goes faster than you might expect. If you keep spares:

• Store them as the label says: Store between 15° to 30°C (59° to 86°F). A closet shelf or dresser drawer works; a bathroom right next to a hot shower, a windowsill in summer or a car does not.
• Leave them sealed until you need them, and open one bottle at a time.
• Check the expiration date on each bottle and use the earliest-dated one first. Our guide on where the expiration date is on eye drops helps you find it.
• Keep them out of children’s reach.

More on rotating a small supply is in keeping spare bottles of eye drops.

Giving a sealed bottle to someone else

A sealed, unexpired bottle can be given to someone who wants it, as long as they read the label themselves first, starting with the caution: Caution should be used in those with egg or bird allergies — For use in the eyes only. Never share an opened bottle; each person should have their own. Our guide on whether you can share eye drops explains why.

Avoiding it next time

Before checkout, check the quantity in your cart; our guide on how to change the quantity in your cart shows how. Wait for the confirmation email before placing a second order. Quell isn’t a subscription, so nothing reorders on its own, and the one reorder reminder email we send is only a reminder.