Shipping eye drops to a vacation rental

You can have Quell shipped to a vacation rental anywhere in the United States, as long as the host agrees to receive it. Ask the host before you order, enter the rental’s full street address with any unit number, put your own name on the order, and order well before you arrive, since no delivery date is promised. Quell can’t ship to rentals outside the US.

Ask the host before you order

A rental is someone else’s property, and plenty of hosts don’t live on site. Before you place an order, send the host a short message through the booking platform. Good questions to ask:

• Do you accept packages for guests, and is there a fee or a limit?
• What’s the exact delivery address? Some rentals have a different mailing address from the one in the listing, or a separate building number.
• Where will a package be left: the front step, a lockbox, a mailroom, a neighbor, the host’s own home?
• Can it arrive before check-in, and if so, who keeps it until then?
• If it shows up after I’ve left, will you hold it, forward it, or let the next guest have the space?

Keep the host’s answer in the booking messages. If anything goes wrong, you’ll want to be able to show what you agreed.

How to address a package to an Airbnb-style rental

Use the address the host gives you, exactly as written, rather than one copied from a map pin. Then follow a few rules that make a guest package easy to match up with a guest:

• Put your own full name as the recipient, the same name as on the booking, so the host knows who it’s for.
• Add the unit, cabin or suite number on its own address line. In a condo complex, the building number matters as much as the street.
• If the host asks you to, add their name too, so a neighbor or front desk knows where it belongs.
• Double-check the ZIP code. Resort areas often have several ZIP codes close together.
• Use an email address you check while traveling, since the shipping email with tracking goes there.

Getting the shipping address right has more on how address mistakes happen and how to spot them before you pay.

Timing: order early

Quell ships from Brentwood, Tennessee, and the site doesn’t promise a delivery date, so nobody can tell you the exact day a bottle will reach a mountain cabin or a beach condo. Remote and seasonal areas can take longer than a city address. Practical rules of thumb:

• If you need drops for the whole trip, pack a bottle from home and think of the shipment as a backup or a refill.
• Order as soon as your booking and the host’s yes are both in place, not the day before you leave.
• If the host can’t hold a package before check-in, wait to order until you know someone will be there to receive it.
• Watch tracking from the shipping email, and let the host know when it shows delivered.

Package left outside: heat and cold

Many rentals have no one home during the day, so packages sit on porches. The label’s storage line reads Store between 15° to 30°C (59° to 86°F). A box on a sunny desert porch or a snowy cabin step can drift outside that range for a few hours. Ask the host whether there’s a shaded or covered spot, a lockbox, or a garage where deliveries can go, and bring the package inside as soon as you can. Before first use, look at the solution: the label’s “do not use” line reads: If this product changes color. The carton also states: Product appears as a milky brown solution.

Eye drops shipped in hot or cold weather covers this in more depth.

What happens if it arrives after you leave

This is the most common way a rental delivery goes wrong. A few options, in rough order of convenience:

• Ask the host to forward it to your home. You’ll likely need to pay their postage, and they’re not obliged to agree.
• Ask the host to hold it if you’ll be back soon, or if a friend nearby can pick it up.
• If the bottles never reached you, call us at 615.465.6041, M–F 9AM–5PM CST, with your order number and the host’s message history.

Our policy is that unopened bottles can be refunded within 30 days of delivery without being sent back, and damaged, incorrect or broken-seal orders are replaced. The terms spell out exactly what qualifies, so read them before you assume a lost-in-transit or left-at-the-rental package is covered.

Rentals outside the United States

Quell ships only to US addresses. A villa in Mexico, a flat in Europe or a cabin in Canada can’t receive an order, and no workaround on our side changes that. Buy what you need before you go, and pack it. Does Quell ship outside the US? explains why, and traveling with eye drops covers carry-on rules.

Using drops while you’re away

The directions don’t change on vacation: Apply 1 drop 3 times per day in each eye. Rentals vary a lot in air, from a dry mountain cabin with a wood stove to a beach house with the air conditioning set low, so it helps to know where the vents and heaters are and to sit out of their path. Wash your hands with soap before using a drop, especially after a day outdoors, and keep the bottle in your room rather than a shared bathroom where other guests may handle it. As always, Do not touch tip of bottle to any surface to avoid contamination.

Checklist before you hit order

• Host has said yes to receiving packages, in writing.
• Full rental address, with unit or cabin number, confirmed by the host.
• Your name on the order, matching the booking.
• An email you’ll see while traveling.
• A bottle packed from home in case the shipment is slow.
• A plan with the host if it arrives after checkout.