Ordering eye drops after you move

After a move, the main risk with an eye drop order is the old address coming back. Quell’s checkout remembers guest details in the browser you used before, so it may fill in your previous address. Type the new street address, unit number, city, state and ZIP before you pay, check the confirmation email, and call right away if anything’s wrong.

Why your old address shows up at checkout

Quell doesn’t use customer accounts. When you check out as a guest, your name, address, email and phone are saved in your own browser, on your own device, so the next order fills them in for you. That’s handy until you move. The browser has no idea you’ve changed addresses, so it offers the last one you typed.

Because the details live on each device separately, your phone may remember one address and your laptop another, depending on which you ordered from last. Why checkout remembers your details explains how that storage works and what’s never kept, like card numbers.

How to update your shipping address on a new order

• Add your bottles to the cart as usual.
• On the checkout form, clear the remembered street address and type the new one.
• Put any apartment, unit or suite number on its own line, not squeezed onto the street line.
• Change the city, state and ZIP; checkout asks for the state and ZIP separately, and a ZIP from the old town is an easy slip.
• Update your phone number if it changed with the move.
• Read the whole address once more before you pay.

If someone else ordered from that browser before you, or you want a clean slate, use the “Not you? Clear details” link on the cart page. It wipes the remembered details so you start fresh.

Mail forwarding isn’t a backup plan

Setting up mail forwarding is worth doing when you move, but don’t rely on it for a package you need. Forwarding adds steps, and not every package is handled the same way. Put the new address on the order itself. If a box does go to the old place, the people who live there now may or may not pass it along, and the terms say the shop isn’t responsible for delays caused by an incorrect address.

New apartments and new buildings

Moving into an apartment adds a few details people forget in the first weeks:

• The unit number, including any letter or floor prefix the building uses.
• Your name on the mailbox or the building’s package system, so a box with your name gets matched to your unit.
• Brand-new construction: some new addresses take time to show up in mapping and delivery systems. If that’s you, add a nearby cross street to the second line.
• A package room or locker: check where deliveries land in your building so you’re not hunting for a box later.

Getting eye drops delivered to an apartment goes further on lockers and package rooms.

Check the confirmation email

As soon as you pay, a confirmation email arrives at the address you gave. It shows where the order is going. Reading that one email is the quickest way to catch an old address. If your email changed in the move too, make sure you typed the current one, because the confirmation, shipping updates and any reorder reminder all go there.

What if I already ordered to my old address?

Call 615.465.6041 as soon as you notice, during M–F 9AM–5PM CST, with your order number ready. The earlier you call, the better the chance of catching it before the package leaves Brentwood, Tennessee. Once it’s with the carrier, it goes where the label says. What if I entered the wrong shipping address? covers what happens next, including following it with the tracking link.

Moving to a different state

Quell ships to addresses in the United States, so a move from one state to another doesn’t change whether you can order. Shipping is $10.00 per order wherever you are, or free with 3 or more bottles. No delivery date is promised, and a new town can mean a different route and different timing than you’re used to, so order with a little more margin than usual for the first few months.

Moving abroad is different: Quell doesn’t ship outside the US. Stock up before you go, and check the destination country’s rules on bringing medicine with you.

Your eye drops during the move itself

Moving days are hard on eyes: dust from boxes and closets, long drives, late nights unpacking with a box cutter in one hand and your phone flashlight in the other. They’re also hard on bottles. The label says Store between 15° to 30°C (59° to 86°F), and a moving truck or a car packed for a cross-country drive can go well outside that range in summer or winter.

• Pack the bottle you’re using in a bag that rides with you, not in a box on the truck.
• Label one box “open first” with the toothbrushes, chargers and eye drops.
• Wash your hands before using drops after a day of handling dusty boxes.
• Don’t use a bottle that’s changed color; the label says If this product changes color.

When the box arrives at the new place

Open it and check that the bottles look the way they should. The eye drops have a naturally milky-brown appearance. This is normal and does not indicate a problem with the product. If the order is damaged, wrong or has a broken seal, it’s replaced, and unopened bottles can be refunded within 30 days of delivery without being sent back.