Getting eye drops delivered to an apartment

Put your unit number on checkout’s separate apartment line, watch the tracking link in the shipping email so you know when the box lands, and collect it from the package room, locker or lobby on the day it arrives. Lobbies and mail areas aren’t always heated or cooled, and Quell’s storage range is Store between 15° to 30°C (59° to 86°F). If tracking says delivered and it isn’t there, check the building’s usual drop spots first.

Unit numbers at checkout

Checkout has a separate, optional line for an apartment, suite or unit number. Use it every time, even if your building is small and the driver knows it. A box with only a street address can end up on the wrong floor, at the leasing office or in a pile in the lobby with no clear owner.

• Write the unit the way the building labels it: “Apt 4B,” “Unit 212” or “#7.”
• In a complex with several buildings, include the building number or letter too, for example “Bldg C, Apt 204.”
• Use the name on the lease or the mailbox, so the package room or locker system can match it to you.
• Add your mobile number, so a question about the delivery reaches you.

Package rooms, lockers and leasing offices

Apartment buildings handle deliveries in different ways, and knowing yours saves a search later. Some have a locked package room that residents open with a code or a fob. Others use smart lockers that send you a code by text or email when something arrives. Many hold boxes at the leasing office, which means you can only collect during office hours, and weekends may wait until Monday. In smaller buildings, packages may just be left at your door or in a shared hallway.

If you’re not sure how your building works, ask the management office before you order. It also tells you where to look first if a package goes quiet.

Hot and cold lobbies

Vestibules, mail alcoves and outdoor package lockers are often not climate controlled, and a locker in afternoon sun or an unheated entryway in January can sit well outside the label’s range. Quell’s storage line reads: Store between 15° to 30°C (59° to 86°F). Collect the box the day it’s delivered when you can, and bring it straight inside.

If it sat out in heat or cold for a long time, let the bottle reach room temperature and check it before you use it. The eye drops have a naturally milky-brown appearance. This is normal and does not indicate a problem with the product. The label’s Do not use line reads: If this product changes color. The guide on eye drops shipped in hot or cold weather has more on what to look for.

Using the tracking link

When the order ships, you get an email saying so, with a tracking number when one is available. That link shows when the package is out for delivery and when it’s marked delivered. You can also look the order up anytime on the order tracking page. The site doesn’t promise a delivery date, so tracking is the thing to watch.

If it says delivered but isn’t there

• Check every place your building puts packages: the package room, the lockers, the leasing office, the lobby and the mail area.
• Look outside the doors of the units above and below yours, and next door. A digit off is the most common mix-up.
• Read the address in your confirmation email. If the unit number is missing or wrong, that explains where it went.
• Ask the management office whether they signed for it or moved it.
• Give it a little time. A package can be scanned as delivered a little before it reaches the door.
• Still nothing? Call 615.465.6041, M–F 9AM–5PM CST, with your order number.

The guide for when tracking says delivered but there’s no package goes through these steps in more detail. If the box arrives damaged, the bottle is broken or the seal isn’t intact, the order is replaced.

Moving apartments

If you’ve ordered as a guest from this browser before, checkout fills in the last address you used. After a move, that is the old apartment, and a new tenant may end up with your box. Change the street and unit before you pay. If you move between ordering and delivery, call as soon as you can rather than waiting for it to arrive at the old place.

Roommates and shared units

If you share an apartment, put your own name on the order so the right person picks it up, and keep the bottle somewhere that’s yours. The label notes If swallowed, get medical help or contact a Poison Control Center immediately, so if anyone in the household has small children visiting, keep it out of reach. Shipping is $10.00 per order and free on 3 or more bottles, so roommates who both use Quell can combine an order.