Can I ship eye drops to my work address?

Yes. Quell ships to any US address, and an office counts. Put the company name and the suite or floor on checkout’s apartment and suite line so the mailroom knows where it goes, and use your own email so the order and shipping emails reach you. Allow for mailroom delays, and collect the box promptly so it doesn’t sit in a hot or cold loading dock.

How to write a work address at checkout

• Name: your name as the front desk and mailroom know it. If everyone at work calls you by a nickname, the name on your badge is usually the safer choice.
• Street address: the building’s street address, the one deliveries go to. Some campuses have a separate receiving address; ask facilities if you’re not sure.
• Apartment, suite or unit line: the company name plus the suite, floor or department, for example “Acme Corp, Suite 400.”
• City, state and ZIP: check the ZIP against the city. A mismatch can send a box the wrong way.
• Phone: your own mobile number, not the main switchboard, so any question about the delivery reaches you.

The guide to getting the shipping address right covers the same lines for home addresses. If checkout fills in an old address from a previous order on this browser, change it before you pay.

Mailrooms and front desks

In a large building, the delivery driver usually stops at a loading dock, a mailroom or a front desk, not at your desk. Tracking then shows the package as delivered, because it reached the building. From there, the mailroom sorts it and either sends it up with the internal mail run or holds it for pickup. That can add hours, or a day, depending on how your building works.

If tracking says delivered and nothing has turned up, ask the mailroom or front desk before anything else. Often a “missing” office package is sitting on a cart or a shelf with everyone else’s. The guide for when tracking says delivered but there’s no package walks through the rest.

Loading docks, lobbies and temperature

Loading docks and receiving rooms often aren’t heated or cooled the way offices are, and a box can wait there for a while. Quell’s storage line reads: Store between 15° to 30°C (59° to 86°F). In summer and winter, watch the tracking link and collect the package on the day it arrives. A delivery that lands on a Friday afternoon can sit through the weekend if no one picks it up, and some buildings turn the heat or air conditioning down when they’re closed.

If the box has sat somewhere very hot or cold, let the bottle reach room temperature and look at it before using it. The label’s Do not use line reads: If this product changes color. Product appears as a milky brown solution is what you should see.

Privacy: what coworkers can see

Whoever handles the mail will see the shipping label, which has your name and the delivery address on it. If you’d rather not have personal packages pass through work at all, ship to home or to a family member’s address instead. Eye drops are an everyday item, but where your packages go is your call.

Your order details stay between you and the shop. The privacy policy explains what is collected at checkout and how it’s used.

The emails still come to you

The email you enter at checkout gets the order confirmation, the shipping email with tracking when it’s available, and, later, one reorder reminder. A personal email is usually the better choice than a work one: it keeps your receipts if you change jobs, and work filters sometimes catch order emails. If you plan to use the receipt for an HSA or FSA claim, the guide to HSA and FSA funds for eye drops explains what to keep.

Coworking spaces and shared offices

In a coworking space, put the space’s name and your company or desk number on the suite line, and your own name on the name line. Front desks at shared spaces often log packages and send a notice; ask how yours works so you know where to look. If the space is only staffed during certain hours, a box delivered after hours may wait at the door or in a locker until morning staff arrive.

When work isn’t the right address

• You’re about to leave the job or change offices.
• The office will be closed for a holiday week or you’ll be on vacation. The guide to shipping to a holiday address covers sending it where you’ll be.
• Your building doesn’t accept personal deliveries. Some do not, so check first.
• You work remotely most days and only go in now and then.

If you entered the wrong address

Read the address in the confirmation email as soon as it arrives. If the suite or company name is missing or wrong, call 615.465.6041, M–F 9AM–5PM CST, with your order number. The earlier you call, the better the chance of catching it before the box ships. Orders ship from Brentwood, Tennessee, and the site doesn’t promise a delivery date. Shipping is $10.00 per order and free on 3 or more bottles.