What if they don’t want the gift?

If the bottle is still sealed, you can get the product price back. Quell refunds unopened bottles within 30 days of delivery, and nobody has to mail anything back, which saves an awkward trip to the post office for either of you.

Who makes the call

Usually you, the buyer, because the order number is in your confirmation email. Call 615.465.6041, M–F 9AM–5PM CST, say the order was a gift, and give the order number and how many unopened bottles you’re asking about.

Mind the date

The 30 days run from delivery, not from the day the gift was opened. If you shipped early in December and it sat wrapped until the holiday, some of that time has already gone. Ask soon after the gift is opened if it isn’t going to be used.

What isn’t refunded

Original shipping isn’t refunded, and an opened bottle can’t be, because nobody can tell how it was handled. Why opened drops can’t be returned explains the reasoning.

Common reasons it doesn’t suit

An egg or bird allergy, prescribed drops they shouldn’t mix with anything else, or contact lenses. All three are worth asking about before buying, but if one only comes up afterward, keep the seal intact while you sort it out.

If it arrived damaged instead

That’s a replacement, not a refund: report it within 30 days and it’s replaced at no charge. See what to do if an order arrives damaged.