Why checkout sends you to a secure payment page

Quell’s checkout sends you to a payment page hosted by Authorize.net, the card processor, so your card number is typed on the processor’s page instead of this shop’s. The shop collects your shipping details first, then hands the processor a one-time link for your order. Card details never pass through or rest on Quell’s servers; the shop keeps only a payment reference and whether the charge went through.

What is a secure payment page?

A secure payment page, sometimes called a hosted payment page, is a card form run by the payment processor rather than by the store. The store sends you there for the one step that involves your card and takes you back afterward. Quell uses Authorize.net’s version, which Authorize.net calls Accept Hosted. Its address starts with accept.authorize.net, not quelldrop.com, and that’s expected.

The point is separation. A shop that never receives card numbers can’t lose them, leak them or misuse them, because it never has them. The privacy policy puts it plainly: card details are entered directly with Authorize.net and never pass through or rest on this site’s servers.

Secure checkout, step by step

Here’s what happens between the cart and the receipt, in the order the code runs:

• On the cart page, you enter your name, shipping address, phone number and, if you’re checking out as a guest, your email. The shop checks the obvious things: a two-letter state code, a five-digit ZIP, a phone number with enough digits.
• The shop works out the total from its own prices, never from anything your browser sends, and checks that the bottles are in stock. One order can hold up to 10 bottles.
• It writes a pending order with an order number, then asks Authorize.net for a payment link tied to that order and total.
• Your browser is passed to Authorize.net’s page. The link works once and expires after 15 minutes, so each checkout attempt gets a fresh one.
• On that page you see the order summary, enter your card number, expiration date and the card’s security code, add your billing address, and press Pay.
• Authorize.net sends you back to Quell with a Continue link, and the shop waits for the processor’s own confirmation before marking the order as paid.

Why the billing address is asked for on the payment page

The billing address belongs to the card, so the payment page collects it and requires it. The shipping address belongs to the order, so the shop collects it on its own form and passes it along; the payment page doesn’t ask for it again. If you’re sending a gift, the two can be completely different, which is normal. Our guide on what checkout asks for explains each of the shop’s own fields.

How to tell you’re on the real payment page

It’s the arrangement payment processors offer so that small shops don’t have to handle cards themselves. What you can check for yourself:

• You reached it by pressing the checkout button on quelldrop.com, not from a link in an email or a text.
• The address bar shows authorize.net and a padlock.
• The order summary on the page matches what was in your cart.
• The page asks only for card and billing details, not for a password or account login.

If a page claiming to be Quell’s payment page ever reaches you some other way, close it and call 615.465.6041, M–F 9AM–5PM CST.

After you press Pay

You’re brought back to a page on quelldrop.com that says the payment is being confirmed. That wording is deliberate. The shop doesn’t take your browser’s word that a payment went through; it waits for a signed notification from Authorize.net, and only then marks the order paid. Once it has, a receipt goes to the email on the order, and another message follows when the package ships. Our guide to when your card is charged covers the timing.

If you cancel or something goes wrong

• Pressing Cancel on the payment page brings you back to your cart. Nothing is charged, and you can try again.
• If the shop can’t open a payment page at all, you see “Could not start checkout. Please try again.” The pending order is canceled on the spot, and no payment was taken.
• If you wait too long and the link expires, start checkout again from the cart for a fresh one.
• Repeated rapid attempts from the same connection are paused for a few minutes, which slows down people testing stolen cards. A real customer retrying a typo shouldn’t hit it.

What Quell keeps, and what it never sees

The shop keeps the order: your name, shipping address, email, phone, what you bought and what you paid. From the processor it keeps a payment reference and the result of the charge. It never sees your full card number or the security code. Guests’ name, address, email and phone are also remembered in their own browser for next time, but card details are never saved on this site.

Prices, shipping ($10.00, or free on 3 or more bottles) and the refund policy (30-day refunds on unopened bottles, no need to send them back) are all set before you reach the payment page, so the total you see there should match your cart. Ready to order? Head to the home page or your cart.