Ordering eye drops on your phone

Ordering Quell on your phone works the same way it does on a computer. Add bottles to the cart, check out as a guest, enter your shipping address and email, then pay on the payment provider’s secure page. Most phone orders that go wrong come from small typing slips, so read the address and email once more before paying.

Step by step on a phone

• Open quelldrop.com in your phone’s browser and choose a quantity from the buy section.
• Tap through to the cart and check the number of bottles.
• Choose guest checkout. No account or app is needed.
• Enter your name, shipping address, email and phone number.
• Read every field once, slowly, with your thumb off the keyboard.
• Continue to payment. Card entry happens on the payment provider’s own secure page, not a form on this site.
• Watch for the confirmation email, which has your order number.

Guest checkout on mobile

There’s no app to install and no account to create. Guest checkout asks for what’s needed to ship the order and send you its emails. If you do have an account, signing in lets you see past orders from any device; do I need an account to order? covers the difference. Either way, buyers must be 18 or older.

Typing the address on a small screen

Phone keyboards and autofill cause most address problems. A few that come up again and again:

• Autofill drops in an old address from a move years ago.
• The apartment or unit number lands in the wrong field, or gets left off entirely.
• Autocorrect changes a street name into a common word.
• Two digits in the house number or ZIP code get swapped.
• A work address fills in when you meant home, or the reverse.

Turn the phone sideways if that makes the fields easier to read, and zoom in on the address before you continue. Quell ships only within the United States, so a foreign address won’t go through. What if I entered the wrong shipping address? explains what to do if you spot a mistake after paying.

Email typos and why they matter

The email address receives your confirmation, the shipping notice with tracking and, later, one reorder reminder. On a phone keyboard, a single slipped letter in the provider’s name is easy to miss. Checkout suggests a correction when an address looks like a common mistake, so if it offers one, take a second look. If no confirmation shows up, check spam first, then read what if I mistype my email at checkout?.

Paying from your phone

When you continue to payment, your phone opens the payment provider’s secure page. Its web address won’t be quelldrop.com, which is expected because the card form belongs to the processor. Card details never pass through this site. Only reach that page from the checkout button; if a payment link ever arrives by text or email instead, close it. How payment works has the details.

Prices and shipping are shown before you pay. Standard shipping is $10.00 per order, and orders of 3 or more bottles ship free. There are no promo codes to hunt for and no subscription to opt out of.

Your cart stays on that phone

The cart is stored in your phone’s browser, not on our servers. Close the tab and come back later, and it’s still there on that phone. Open the site on your laptop, though, and the cart will be empty, because nothing was sent to the shop. The same goes for switching between two browsers on the same phone. Is my cart saved if I leave the site? explains why it works that way.

Private or incognito tabs usually wipe stored data when they close, so a cart started in one may vanish. Guest checkout details you enter are also remembered in that browser for next time; on a shared or family phone, use “Not you? Clear details” on the cart page.

Finding the order later

Orders are kept by the shop, so you can look one up from any device. The order lookup page needs the order number and the email you used at checkout. The confirmation email also has a button that opens it directly. Starring or labeling that email on your phone makes it easy to find when tracking updates arrive.

Common phone ordering problems

• The page won’t continue: scroll back up and look for a field the form has flagged, often a ZIP code or phone number.
• The payment page didn’t load: check your signal, and avoid tapping back while it’s still loading.
• You’re not sure the order went through: wait for the confirmation email before trying again, so you don’t order twice.
• No email after a while: check spam and promotions folders, then call 615.465.6041, M–F 9AM–5PM CST.

Before your first drop

Once the package arrives, read the label on the carton or on the Drug Facts page. The directions are Apply 1 drop 3 times per day in each eye, and the label notes Caution should be used in those with egg or bird allergies — For use in the eyes only, which matters if you’re ordering for someone else. Don’t be surprised by the color, either: The eye drops have a naturally milky-brown appearance. This is normal and does not indicate a problem with the product.