Is this eye drop order email real?

A genuine Quell email is about an order you placed and gives an order number starting with Q- that you can check yourself. To be sure, don’t click anything: type quelldrop.com into your browser, open the order status page and enter the order number with your checkout email. Quell emails never ask for your card number, password or bank details. If anything looks off, call 615.465.6041 instead.

What emails does Quell actually send?

The site sends a short, specific set of emails, each tied to something you did. Knowing the list makes a fake easier to spot:

• Order confirmation, after payment goes through. Subject: your order number “is confirmed”. It lists the bottles, subtotal, shipping, total and shipping address, with a link to track the order.
• Shipping notice, when the package leaves Brentwood, Tennessee. Subject: your order number “has shipped”. It may include a tracking number.
• A reorder reminder, sent once, with the subject “Running low on Quell?”. It names the date you ordered and links to the home page.
• A “cart is waiting” email, sent once, only if you started checkout and didn’t finish paying. It says nothing was charged.
• Your self-check result, only if you asked for it to be emailed from the self-check.
• A password reset link, only if you have an account and asked for one.

That’s the full set the store’s ordering system sends, and none of them carries a discount code. Quell doesn’t run promo codes, prizes or a subscription, so a message offering a coupon, a “membership renewal” or a subscription you need to cancel didn’t come from this store. Is Quell a subscription? explains why there’s nothing to renew.

What a real Quell email will never ask for

• Your full card number, expiration date or security code.
• Your bank account or routing number.
• A password, a one-time code or a login sent back by reply.
• Payment by gift card, wire transfer, payment app or cryptocurrency.
• A fee to release a held package or to fix a “failed delivery”.

Payment only happens at checkout, on the payment provider’s secure page that the site hands you to. Nothing about an order is settled by replying to an email.

How to check an order without clicking a link

The safest habit with any order email, from any store, is to go to the site yourself rather than through the message:

• Open a new browser tab and type quelldrop.com yourself.
• Go to the order status page.
• Enter the order number from the email, which looks like Q- followed by eight letters and numbers, and the email address you used at checkout.
• If the order shows up and matches, the email was about a real order. If it doesn’t, you didn’t buy it here.

Real order numbers leave out letters and digits that are easy to confuse when read aloud, such as I, L, O, U, 0 and 1. An “order number” full of those, or in a completely different format, is a red flag.

Signs an eye drop order email is fake

• It’s about an order you don’t remember placing, especially one with a big total, and it urges you to call or click to cancel.
• The sender’s display name says Quell, but the actual address isn’t on quelldrop.com.
• Links point to an unfamiliar web address when you hover over them, or use a link shortener.
• It threatens a deadline, an account lock or a charge unless you act now.
• It asks for anything on the never-ask list above.
• It includes an attachment you’re told to open to see your “invoice”.

Fake “your order is confirmed” emails are a common way to scare people into calling a number in the message. If you didn’t order from us, don’t call the number in the email. Look up our contact details yourself on the About page.

What about the “cart is waiting” email?

That one has a link back to your cart, and it’s real, but it only goes to someone who entered their details at checkout and didn’t pay. It arrives once, gives the order number and says it’s the only email about it. If you get one and never started a Quell checkout, someone may have typed your address by mistake. You can ignore it; nothing was charged. If you want to finish your order, it’s still safer to type quelldrop.com yourself and add the bottles again.

Is my eye drop order real if I didn’t get an email?

Probably, if you paid. A missing confirmation is usually a typo in the email address or a spam folder. Search your inbox and spam for “Quell”, then check the order status page with your order number. What if I mistype my email at checkout? covers what to do next.

Who to contact if you’re unsure

Call Aurora Pharmaceuticals, LLC at 615.465.6041, M–F 9AM–5PM CST, or use the contact details on the About page. Have the order number ready if you have one. If you entered card details on a page you now suspect was fake, call your card issuer using the number on the back of your card; they’re the ones who can block it. For broader advice on judging a store before you buy, see How to spot a fake eye drop website.