How to file an FSA claim for eye drops

To claim eye drops from a flexible spending account, pay for the order, keep the itemized receipt, then submit it to your plan administrator through its website, app or paper form, with the date, the merchant, what you bought and the amount. For a Quell order, the confirmation email serves as that receipt. Each plan sets its own rules, so check yours before you buy.

Before you order: three things to ask your plan

A few minutes with your plan’s website or member line saves a rejected claim later. Most of what decides a claim is set by the plan, not by the store.

• Does the plan reimburse over-the-counter medicines without a prescription? Federal rules allow it, but plans can set their own lists and conditions.
• What deadline applies? Many FSAs have a plan-year end date and a separate, later deadline for submitting claims for that year.
• Does it want anything beyond an itemized receipt, such as a product description or a note on who the purchase was for?

Paying with an FSA card versus paying and claiming

There are two routes. With an FSA debit card, you pay at checkout and the plan may later ask you to back up the purchase with a receipt. Without one, you pay with your own card and file a claim to be paid back.

On quelldrop.com, card payment is handled on the payment provider’s secure page. Whether an FSA card goes through there depends on the card and your plan, and the site can’t tell you ahead of time. If it’s declined, pay with another card and use the reimbursement route instead, where your plan permits it.

The receipt: what your order email contains

The confirmation email arrives once payment goes through. It is your receipt, and it carries what a claim usually needs:

• The order number.
• Each item with its quantity and price, so the claim shows exactly what was bought.
• The subtotal, the shipping charge and the total.
• The address the order is going to.
• The seller’s name, Aurora Pharmaceuticals, LLC, and the date you paid.

Save the email as a PDF from your email program, or take a screenshot, so you have a file ready to upload. Getting a receipt for your order covers finding it again if it goes missing.

Filing the claim, step by step

• Sign in to your FSA administrator’s website or app, or download its claim form.
• Choose a new claim for a medical or over-the-counter expense, if it asks for a type.
• Enter the date of purchase from the confirmation email.
• Enter the merchant as it appears on the receipt: Aurora Pharmaceuticals, LLC.
• Describe the item plainly, for example “Quell lubricating eye drops, over-the-counter, .33 fl oz (10 mL).”
• Enter the amount. If your plan doesn’t reimburse shipping, enter the product subtotal rather than the total.
• Upload the receipt file and submit. Keep a note of the claim number your plan gives you.

What about shipping charges?

Whether shipping counts is your plan’s call. Some administrators reimburse only the product line, so separating it on the claim avoids a partial rejection. You can sidestep the question: orders of 3 bottles or more ship free, so the receipt shows product only. Below that, shipping is a flat $10.00.

If your plan asks for more

Occasionally an administrator wants proof that an item is a medicine. Quell is an over-the-counter drug with a Drug Facts panel, and its Uses section reads: For use as a protectant against further irritation or to relieve dryness of the eye. The full panel is on the Drug Facts page, and printing it or saving it as a PDF gives you something to attach if asked. Some plans also accept a short letter from your doctor; that is a question for the plan.

If a claim comes back denied, read the reason before resubmitting. Common fixes are a clearer item description, a receipt with item-level detail rather than a card statement, or a separate line for shipping.

Timing around the plan year

Your plan decides whether it goes by the order date or the delivery date, and how long you have after the year ends to file. The confirmation email shows the date you paid. The site doesn’t promise delivery dates, so if your plan counts delivery, order well before the cutoff. Spending FSA money before the year ends covers the year-end rush.

If you need the receipt again

Search your inbox for “Quell,” including spam and archive folders. With your order number and email, the order lookup page still finds the order. Otherwise call 615.465.6041, M–F 9AM–5PM CST, and have the name and address the order went to.